Terms Of Service (TOS)

Introduction
Welcome to Answered By Geeks. By using our SMS communication services, you agree to the following Terms of Service. These terms govern your interaction with us via SMS and outline the rules and responsibilities for both parties. If you do not agree with these terms, please refrain from using our SMS services.

User Consent
Customers provide consent to receive SMS messages by either:


a) Verbal agreement during in-person or phone interactions, using the following script: 'By providing your mobile number, you agree to receive SMS updates from Answered By Geeks regarding your service request. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe.'

b) Initiating an SMS conversation by texting our business number, thereby providing implied consent for transactional communication.

Service Description

Our SMS service is strictly transactional. We use text messages to:

  1. Respond to customer-initiated inquiries.
  2. Provide updates on work orders, including notifications about the status of your equipment.
  3. Inform customers when their equipment is ready for pickup.

We do not initiate communication via SMS unless you have contacted us first.

Frequency of Messages
The frequency of messages depends on the number of customer-initiated interactions. Typically, each exchange involves 2-3 messages per customer. Across all customers, our SMS volume averages fewer than 10 messages per week.

Charges
Standard messaging and data rates may apply as determined by your mobile carrier. Answered By Geeks is not responsible for any charges incurred from using our SMS services.

Opt-Out Mechanism
To unsubscribe, customers can reply STOP to any text message. For assistance, customers may reply HELP or contact us directly. Upon receiving your opt-out request, we will immediately cease further communication via SMS.

Limitations of Liability
Answered By Geeks is not responsible for delays or failures in SMS delivery due to technical issues or carrier-related problems. We are not liable for any damages resulting from the use of our SMS service.

Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of our SMS services signifies your acceptance of the updated terms.

Contact Information
If you have questions about these terms, please contact us at 678-719-9545.