Privacy Policy

Introduction
Your privacy is important to us at Answered By Geeks. This Privacy Policy explains how we collect, use, and protect the information you provide when using our SMS communication services.

Information We Collect

When you send us a text message, we may collect:

  1. Your phone number.
  2. The content of your message.
  3. Details about your service request, such as work order information.

We also collect and store records of customer consent, whether provided verbally or via SMS initiation, to ensure compliance with carrier requirements.

How We Use Your Information

The information collected via SMS is used solely to:

  1. Respond to your inquiries.
  2. Provide updates on your work orders.
  3. Notify you when your equipment is ready for pickup.

We do not use your information for marketing purposes or share it with third parties, except as required by law.

Data Security
We take appropriate measures to protect your information. This includes secure storage and limiting access to authorized personnel only. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

Opt-Out Mechanism
You may opt out of SMS communication at any time by replying STOP to any message you receive from us. Upon opting out, your phone number will no longer receive SMS messages from us unless you initiate a new conversation.

Retention of Information
We retain SMS-related information only as long as necessary to fulfill the purpose of the communication or as required by applicable laws.

Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website or notification via SMS.

Contact Information
If you have questions about this Privacy Policy, please contact us at 678-719-9545.